Small Bronze Heart Pendant with Green Onyx

Our Policy

We offer exchanges only - not refunds. You are welcome to request an exchange within 7 days of receiving your item (or 10 days for international orders) provided that it meets the criteria below.

If the return is due to an error on our part (e.g. incorrect size or defect), we will cover the return shipping and send the correct item at no additional cost. If the return is for any other reason, you will be responsible for:

• The cost of returning the item to us
• Any import duties, taxes or any fees incurred during the exchange process
• The cost of shipping the new item back to you

Eligibility for Exchange

To be eligible for an exchange:

• Your item must be unused, unworn and in the same condition as received, with original packaging and proof of purchase.
• For international orders, exchanges are only offered for errors on our part

To start your return process, email us at philippa@philippagreen.com

Non Exchangeable Items

Please note that we cannot offer exchanges on:

• Bespoke or custom-made pieces
• Non-standard ring sizes (very small or very large sizes)
• Sale Items
• Gift Cards or Vouchers