Privacy policy

Effective Date: 16 July 2025
Last Updated: 16 July 2025

At Philippa Green Jewellery (“we”, “us”, or “our”), we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently — in line with the Protection of Personal Information Act (POPIA) of South Africa.

This policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or interact with www.philippagreen.com (the “Site”).

1. What Information We Collect

When you use our Site, we may collect the following personal information:

  • Full name

  • Email address

  • Contact number

  • Billing and shipping addresses

  • Payment details (processed securely via third-party providers)

  • Purchase history

  • IP address and browser information

  • Any correspondence or communication with us

We collect this information directly from you when you:

  • Place an order

  • Subscribe to our newsletter

  • Contact us via the Site or email

  • Browse or interact with our Site (via cookies and analytics tools)

2. Why We Collect Your Information

We use your personal information to:

  • Fulfil and deliver your orders

  • Respond to your enquiries and customer support requests

  • Send you order updates, newsletters, and marketing communication (if you’ve opted in)

  • Improve our website functionality and user experience

  • Comply with legal or regulatory obligations

We will only use your personal information for the purposes for which it was collected and agreed upon, or as required by law.

3. Sharing Your Information

We do not sell or rent your personal information to third parties.
We may share your information with:

  • Third-party service providers (e.g. couriers, payment gateways, email marketing platforms) strictly for business operations and only as needed

  • Legal authorities or regulators, if required to comply with a legal obligation

All service providers are required to keep your information confidential and secure.

4. Data Security

We take reasonable and appropriate measures to protect your personal information from misuse, loss, unauthorised access, and disclosure. However, no method of transmission over the internet or method of electronic storage is fully secure — we cannot guarantee absolute security.

5. Your Rights Under POPIA

You have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct or update your information

  • Object to the processing of your information in certain cases

  • Withdraw consent for marketing at any time

  • Request the deletion of your personal data (subject to legal or operational requirements)

To exercise any of these rights, please contact us at philippa@philippagreen.com.

6. Cookies and Tracking

Our Site uses cookies to improve your experience, track website traffic, and personalise content. You can modify your browser settings to decline cookies, though this may affect the functionality of certain features.

7. International Users

If you are accessing our Site from outside South Africa, please be aware that your data will be processed and stored in accordance with South African law. By using our Site, you consent to the transfer of your information across borders where required.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email or on the Site. Please review this policy periodically to stay informed.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please get in touch:

Email: philippa@philippagreen.com
Address: Philippa Green Jewellery, First Floor, 63 Shortmarket Street, Cape Town City Centre, 8000, South Africa