Terms of service

Effective Date: 16 July 2025
Last Updated: 16 July 2025

1. Overview

This website is operated by Philippa Green Jewellery. Throughout the site, the terms “we”, “us”, and “our” refer to Philippa Green Jewellery. We offer this website, including all information, tools, and services available from this site, to you — the user — conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By using our website or purchasing something from us, you agree to be bound by the following Terms of Service, including any additional terms and conditions and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

If you do not agree to these Terms, you may not access the website or use any services.

2. Protection of Personal Information (POPIA)

We are committed to protecting your personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA). By using our website or services, you consent to the collection, processing, and use of your personal information as described in our Privacy Policy.

3. Use of Website and Online Store

You agree that you are at least the age of majority in your province or jurisdiction, or that you have given consent for any minor dependents to use this site.

You may not use our products or services for any unlawful purpose or violate any South African laws or international laws in your jurisdiction. You must not transmit any malicious code, viruses, or destructive software.

Violation of any of these terms will result in the immediate termination of your access to our services.

4. Product Availability and Pricing

All products and services offered on this site are subject to availability. We reserve the right to:

  • Limit the quantities of products available for purchase

  • Refuse any order at our discretion

  • Change product descriptions, pricing, or discontinue any item without prior notice

We do not warrant that product descriptions or other content are complete, accurate, or error-free. If a product offered by us is not as described, your sole remedy is to request an exchange, per our Returns & Exchanges Policy.

5. International Orders

We accept international orders and work with trusted third-party couriers to facilitate global delivery. Any import duties, taxes, or fees incurred by your country will be your responsibility.

Exchanges for international orders will only be accepted in the case of incorrect sizing (where the sizing error is ours) or manufacturing defects. We do not offer refunds.

6. Payments

All payments are processed securely via third-party providers. By purchasing through our site, you warrant that:

  • All information provided is accurate and complete

  • You are authorized to use the payment method submitted

We reserve the right to refuse or cancel any order if fraud or unauthorized use is suspected.

7. Intellectual Property

All content on this site — including text, product images, logos, graphics, and layout — is the intellectual property of Philippa Green Jewellery and may not be used, reproduced, or exploited without written permission.

8. User Comments and Submissions

If you submit comments, testimonials, or creative content (with or without our request), you grant us the right to use, edit, publish, and share it in any medium. You agree your submissions will not violate any third-party rights or contain offensive or unlawful content.

We reserve the right to monitor and remove content we consider inappropriate or in violation of these Terms.

9. Third-Party Tools and Links

We may offer access to third-party tools or links that we do not control. We are not responsible for the content, security, or accuracy of third-party websites and you use them at your own risk.

10. Service Interruptions and Liability

We do not guarantee uninterrupted, timely, or error-free access to the site or services. The website and all content are provided “as is” and “as available.”

We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the site, including errors, omissions, or delays.

11. Indemnification

You agree to indemnify, defend, and hold harmless Philippa Green Jewellery, its owners, employees, and affiliates from any claims, liabilities, damages, or expenses arising from your breach of these Terms or violation of any law.

12. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in full force and effect.

13. Termination

These Terms are effective unless terminated by either party. You may terminate by discontinuing use of the site. We may terminate your access if you breach any part of these Terms.

14. Governing Law

These Terms and any disputes arising from them shall be governed by the laws of the Republic of South Africa, without regard to conflict of law principles.

15. Changes to These Terms

We reserve the right to update, modify, or replace any part of these Terms at our discretion. It is your responsibility to check this page periodically. Continued use of the site following any changes constitutes your acceptance.

16. Contact Information

For any questions regarding these Terms of Service, please contact us at:
Email: philippa@philippagreen.com
Address: Philippa Green Jewellery, First Floor, 63 Shortmarket Street, Cape Town, 8000, South Africa